# Privacy Policy.

## PRIVACY POLICY

Effective date: 27 July 2026

Last updated: 27 July 2026

## 1. WHO WE ARE

Dashuroj is operated by Dashuroj Sh.p.k., a company registered in Kosovo (“Dashuroj”, “we”, “us”, or “our”).

Data controller:

Dashuroj Sh.p.k.

Kosovo

Privacy contact: [privacy@dashuroj.com](mailto:privacy@dashuroj.com)

Support contact: [support@dashuroj.com](mailto:support@dashuroj.com)

## 2. SCOPE

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use:

- the Dashuroj mobile application;
- Dashuroj.com and related web pages;
- customer support, safety, verification, advertising, and payment-related services connected to Dashuroj.

It also explains the choices and rights available to you.

## 3. DATA WE COLLECT

Depending on how you use Dashuroj, we may collect the following categories of data.

### 3.1 Account and identity information

- name or display name;
- email address, telephone number, or other login identifier;
- date of birth and age;
- gender and dating preferences;
- city, country, language, and account settings;
- login credentials in encrypted or hashed form;
- account status and verification status.

### 3.2 Profile information and user content

- profile photographs and videos;
- biography, interests, lifestyle details, and other profile answers;
- posts, comments, reactions, gifts, likes, matches, blocks, and reports;
- messages and attachments exchanged through Dashuroj;
- content sent to customer support.

Information you publish on your profile or in public areas of Dashuroj can be seen by other users.

### 3.3 Sensitive information you choose to provide

Certain profile choices, including gender and dating preferences, may reveal information concerning sexual orientation or other sensitive characteristics. We process this information only when you choose to provide it and, where applicable, on the basis of your explicit consent.

You may change or remove this information through your account settings. Removing it may affect matching or discovery functions.

### 3.4 Verification information

Where profile verification is available, we may collect:

- verification selfies or short videos;
- the result and status of the verification process;
- technical information used to prevent duplicate, fraudulent, or manipulated verification attempts.

Verification material is used for identity and safety purposes. It is not used for unrelated advertising. If a verification process involves biometric comparison, we will provide an additional notice and obtain any consent required by applicable law before processing.

### 3.5 Location information

With your permission, we may collect precise or approximate location data from your device. We may use it to:

- show profiles near you;
- calculate approximate distance;
- set your city or discovery area;
- prevent fraud and improve safety;
- show relevant local content or advertising.

You can withdraw device location permission at any time. Some location-based features may then stop working or become less accurate.

We may display approximate distance or city information, but we do not intend to display your exact live coordinates to other users.

### 3.6 Communications and safety information

We may collect and process:

- private messages and message metadata;
- reports, blocks, moderation decisions, and appeals;
- evidence voluntarily submitted in connection with a complaint;
- communications with support or safety staff.

Private messages are delivered to their intended recipients. Authorized personnel may access message content only where reasonably necessary for support, safety, abuse prevention, enforcement of our rules, legal compliance, or investigation of a report.

### 3.7 Purchase and subscription information

Purchases are completed only through Apple App Store or Google Play.

We do not receive or store your full payment-card number, card security code, or online-banking credentials. Apple or Google processes that payment information under its own terms and privacy policy.

We may receive and store limited transaction information, such as:

- product or subscription purchased;
- transaction, order, or receipt identifier;
- purchase date and status;
- country, currency, and app-store platform;
- refund, cancellation, and entitlement status.

We use this information to grant credits, subscriptions, gifts, or other purchased features, prevent fraud, respond to support requests, and maintain required financial records.

### 3.8 Device, technical, and usage data

We may collect:

- device type, operating system, app version, and language;
- IP address and approximate network location;
- device identifiers and notification tokens;
- login dates, session information, and security events;
- app interactions, page views, clicks, swipes, matches, and feature usage;
- crash reports, diagnostics, and performance data;
- cookie or similar technology data on our website.

### 3.9 Advertising information

Dashuroj may display advertising from verified local businesses, including restaurants, retail and fashion businesses, technology companies, florists, car-rental businesses, and similar advertisers.

To select, measure, or limit advertising, we may use:

- broad location, such as city or country;
- device and app information;
- broad activity within Dashuroj;
- whether an advertisement was displayed, clicked, or dismissed.

We do not provide private message content to advertisers. We do not sell personal data to advertisers.

Where consent is required for personalized advertising or tracking, we will request it before using the relevant data.

## 4. HOW WE USE PERSONAL DATA

We may use personal data to:

- create, authenticate, and maintain accounts;
- provide profiles, discovery, matching, messaging, posts, gifts, credits, and subscriptions;
- personalize recommendations and the order in which content is shown;
- calculate approximate distance and provide local features;
- process and verify app-store purchases;
- send service, security, purchase, match, message, and support notifications;
- verify profiles and reduce impersonation, fraud, spam, and abuse;
- investigate reports and enforce our Terms and Community Guidelines;
- provide customer support;
- maintain, troubleshoot, analyze, and improve Dashuroj;
- measure advertising and show relevant local advertisements;
- comply with legal obligations and valid legal requests;
- establish, exercise, or defend legal claims;
- protect the rights, property, safety, and integrity of users, Dashuroj, and others.

## 5. LEGAL BASES

Where applicable data-protection law requires a legal basis, we rely on one or more of the following:

- Contract: processing necessary to provide Dashuroj and perform our Terms of Use.
- Consent: for optional permissions or processing, such as precise location, marketing, certain verification processing, or sensitive profile information where required.
- Legitimate interests: operating, securing, improving, and protecting Dashuroj; preventing fraud and abuse; providing relevant recommendations; and measuring service performance, where those interests are not overridden by your rights.
- Legal obligation: complying with tax, accounting, law-enforcement, regulatory, and other legal duties.
- Vital interests or public interest: where strictly necessary and permitted by law to protect a person or respond to a serious safety issue.

You may withdraw consent at any time. Withdrawal does not affect processing already lawfully carried out before withdrawal.

## 6. MATCHING, RECOMMENDATIONS, AND AUTOMATED PROCESSING

Dashuroj may use automated systems to rank or recommend profiles, posts, advertisements, or other content based on information such as:

- your preferences;
- age and location filters;
- activity and interactions;
- profile completeness;
- safety, fraud, or quality signals.

These systems are intended to organize and personalize the service. They are not intended to make decisions that produce legal or similarly significant effects without appropriate human review where required by law.

## 7. WHEN WE SHARE DATA

We may share personal data only as reasonably necessary with the following categories of recipients.

### 7.1 Other users

Other users can see information you make visible through your profile, posts, comments, gifts, and other public or shared features. A message recipient can see messages and attachments you send to them.

### 7.2 Service providers

We may use service providers for:

- cloud hosting and databases;
- authentication;
- content delivery and image storage;
- push notifications;
- analytics, diagnostics, and crash reporting;
- customer support;
- profile verification and safety;
- advertising delivery and measurement;
- fraud prevention and security;
- legal, accounting, and professional services.

They may process data only for the services they provide to us and subject to contractual or legal safeguards.

### 7.3 Apple and Google

Apple and Google process app-store purchases and may provide us with transaction and entitlement information. Their processing is governed by their own privacy policies and terms.

### 7.4 Advertisers

Advertisers may receive aggregated or campaign-level information, such as impressions, clicks, and general audience statistics. We do not provide advertisers with private messages or payment-card details.

### 7.5 Legal and safety disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

- comply with law, regulation, court order, or valid governmental request;
- investigate crime, fraud, abuse, harassment, or threats;
- protect a person from serious harm;
- enforce our Terms or Community Guidelines;
- establish, exercise, or defend legal claims.

### 7.6 Business transfers

If Dashuroj is involved in a merger, acquisition, financing, restructuring, insolvency, or sale of assets, data may be transferred as part of that transaction, subject to applicable safeguards and notice requirements.

## 8. INTERNATIONAL DATA TRANSFERS

Dashuroj operates from Kosovo and may use service providers located in other countries. Your data may therefore be processed outside the country where you live.

Where required, we use lawful safeguards for international transfers, which may include contractual protections, approved transfer mechanisms, adequacy decisions, or other measures permitted by applicable law.

## 9. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining security, resolving disputes, enforcing agreements, and meeting legal obligations.

In general:

- account and profile data is retained while your account is active;
- messages and user content are retained while needed to provide the service, unless deleted or otherwise required for safety or legal reasons;
- transaction and accounting records may be retained for the period required by applicable law;
- reports, fraud-prevention records, and enforcement records may be retained for a limited period where necessary to protect users and the service;
- backups may retain residual copies until the normal backup cycle overwrites them.

When data is no longer required, we delete it, anonymize it, or securely isolate it until deletion is possible.

## 10. ACCOUNT DELETION AND DATA DELETION

You may request deletion through an available in-app account-deletion function or by contacting:

[privacy@dashuroj.com](mailto:privacy@dashuroj.com)

For data held through third-party service providers, email [privacy@dashuroj.com](mailto:privacy@dashuroj.com) with the subject:

“Third-Party Data Deletion”

We may ask you to verify your identity before completing a request.

After a verified deletion request, we delete or anonymize account-associated personal data, except for limited information we must retain to comply with law, prevent fraud, protect users, resolve disputes, or establish legal claims.

If account reactivation is technically available after deletion, it will not restore previously deleted profile content or personal data. The reactivated account will operate as a new profile, except for limited records that must lawfully remain.

Deletion from active systems may take a reasonable period. Residual copies may remain temporarily in secure backups until those backups are overwritten.

## 11. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

- access personal data we hold about you;
- correct inaccurate or incomplete data;
- request deletion;
- restrict or object to certain processing;
- receive certain data in a portable format;
- withdraw consent;
- object to direct marketing;
- request information about international transfers;
- lodge a complaint with a competent data-protection authority.

You may also:

- edit profile information in the app;
- change discovery and notification preferences;
- withdraw camera, photo, location, microphone, or notification permissions through device settings;
- block or report users;
- request account or data deletion.

To exercise a legal right, contact [privacy@dashuroj.com](mailto:privacy@dashuroj.com). We may request information necessary to verify your identity and may refuse or limit a request where permitted by law.

Users in Kosovo may also have the right to complain to the Information and Privacy Agency of Kosovo. Users in the European Economic Area may complain to the supervisory authority in their country of residence, employment, or the place of the alleged infringement.

## 12. SECURITY

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls, authentication measures, monitoring, encryption where appropriate, and restricted staff access.

No online service can guarantee absolute security. You are responsible for protecting your password, device, and login credentials and for notifying us promptly if you suspect unauthorized access.

## 13. AGE RESTRICTION

Dashuroj is only for users aged 18 or older.

We do not knowingly allow anyone under 18 to create or maintain an account. If we learn that a person under 18 has provided personal data, we may suspend the account and delete the data, subject to legal and safety requirements.

To report an underage account, contact [support@dashuroj.com](mailto:support@dashuroj.com).

## 14. WEBSITE COOKIES AND SIMILAR TECHNOLOGIES

Dashuroj.com may use cookies or similar technologies necessary to:

- operate and secure the website;
- remember preferences;
- measure traffic and performance;
- understand how visitors use the site;
- deliver or measure advertising where permitted.

Where required, we will provide cookie controls and request consent before using non-essential cookies.

## 15. THIRD-PARTY LINKS AND SERVICES

Dashuroj may link to websites, profiles, advertisements, or services operated by third parties. Their privacy practices are governed by their own policies. We are not responsible for third-party services that we do not control.

## 16. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in the service, technology, law, or our data practices.

We will post the updated version on Dashuroj.com and update the “Last updated” date. Where required, we will provide additional notice in the app or request renewed consent.

## 17. CONTACT

Privacy questions, rights requests, and deletion requests:

[privacy@dashuroj.com](mailto:privacy@dashuroj.com)

Customer support and safety reports:

[support@dashuroj.com](mailto:support@dashuroj.com)

Data controller:

Dashuroj Sh.p.k.

Kosovo